The value of listening to your customers

BPO and consulting for ecommerce businesses

About us

Experts in e-commerce processes

We are experts in e-commerce and passionate about working with our customers in every area of the online business. We have over eight years of experience with the main retail companies both in the national and international markets. Therefore, we understand the importance of adapting to their needs and aligning with their objectives.

Our mission is to listen to the voice of your customers and turn it into a value

Tais Álvarez | Co-founder. BPO and Social Media Director

Beatriz Vizcaíno | Co-founder. Strategic Consulting Director

Services

We are specialists in identifying areas that can be improved and optimizing e-commerce processes on the basis of customer experience

Consulting for e-commerce

By using your customers’ feedback we identify areas of your e-commerce operating procedures that can be improved and provide action plans. We are certain that the customer is the center of any successful business and, as such, acts as a catalyst for process optimization.

> Preparation for opening new markets
> Optimization of pre-sales processes
> Improvements in post-sales operations
> Identification of training needs
> Creation of training materials
> Selection of suppliers and software
> Analysis and studies of competitors
> Promotion planning
> Logistics integration: transport and warehouse

Servicio de comunicación multilingüe para empresas internacionales
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Business Process Outsourcing

If you are looking for experts to manage processes outside your core business, in Locuens you will find a strategic partner to improve your results and generate value for your company.

> Creation of website texts
Preparation of business-to-customer communication
Translation services
>
Quality assurance
>
Management of the customer service
Project Management Services
Mystery shopping

Social Media Analytics

We use an ad-hoc software allowing us to optimize the extraction of relevant data for each case study. We do active listening in your social media and offer quality information aimed to improve the communication strategy of your business.

> Heatmaps of gross mentions
Influencer analysis
Growth evolution in official profiles
Analysis of interaction with publications
Interaction with customers
Analysis of concepts, hashtags and clusters

Services

We are specialists in identifying areas that can be improved and optimizing e-commerce processes on the basis of customer experience

Consulting for e-commerce

Because we can transform your business by listening to your customers

  • By using your  customers’ feedback we identify areas of your e-commerce operating procedures that can be improved and provide action plans. We are certain that the customer is the center of any succcessful business and, as such, acts as a catalyst for process optimization.

    > Preparation for opening new markets
    > Optimization of pre-sales processes
    >
    Improvements in post-sales operations
    >
    Identification of training needs
    >
    Creation of training materials
    >
    Selection of suppliers and software
    >
    Analysis and studies of competitors
    >
    Promotion planning
    >
    Logistics integration: transport and warehouse

Business Process Outsourcing

Because specialization is the key to success

  • If you are looking for experts to manage processes outside your core business, in Locuens you will find a strategic partner to improve your results and generate value for your company.

    > Creation of website texts
    >
    Preparation of business-to-customer communication
    >  
    Translation services
    >
    Quality assurance
    >
    Management of the customer service
    > Project Management Services
    > Mystery shopping

     

Social Media Analytics

Because we are where your customers are

  • We use an ad-hoc software allowing us to optimize the extraction of relevant data for each case study. We do active listening in your social media and offer quality information aimed to improve the communication strategy of your business.

    > Heatmaps of gross mentions
    >  Influencer analysis
    > Growth evolution in official profiles
    >
    Analysis of interaction with publications
    >
    Interaction with customers
    > Analysis of concepts, hashtags and clusters

Frequently asked questions

  • In Locuens we can manage your communication with suppliers, partners, competitors or any other company in any language. We offer monthly plans at very competitive prices, based on the number of calls/e-mails and languages you demand. If you are seeking assistance for a one-off task, check our rates per hour or per unit.

  • All our clients receive a basic report including the number of contacts managed and the channels of origin.

    Furthermore, we offer detailed reports containing a description of the contacts nature, comparisons and development of the main issues of concern to your customers. When appropriate, an analysis of your main competitors as well as their customers’ feedback will also be provided.

  • Yes. Although most of our clients are companies, we also work for individuals and for public organizations. You can request a price quote through our form or contact us to enquire about the best solution for your needs.

  • We can provide the service in any language you may require. All languages are handled directly by Locuens, some of them supported by external partners. Let us know what you need.

  • Before we start assisting your customers, we will organize a meeting with the designated managers of your company in order to understand your philosophy, functioning and approach.

  • Of course you do. We always assist your customers according to the directions given by your company and, in case of doubts, we contact the designated staff.

    In any event, you will have full access to the e-mail accounts, social media and other platforms, as well as recordings of the calls, if required.

  • Rather to the contrary. By delegating the customer service to Locuens, your staff will have available time to study general trends and behaviours. To that end, Locuens will provide you with monthly reports including details of the contacts received, which can give you a new outlook on your business.

  • It is a translation made and stamped by a professional authorized by the Spanish Foreign Office. The stamp certifies that it is true to the original document and grants legal validity before any national organism. It is therefore a public attestation.

  • The low-cost service is based on machine translations which are reviewed by a professional in order to correct serious mistakes in the contents, grammar and spelling.

    On the other side, traditional translations are fully carried out and reviewed by professionals, thereby ensuring maximum quality in all aspects.

  • Firstly because we are experts in business communication. Secondly because we customize the quality of translations according to your needs. We know that the translation of an internal working document does not require the same accuracy than that of a contract. Finally because we offer a fully comprehensive language service for companies which gives us a 360 degree view of your business.

  • We reply to your company’s emails within 8 working hours. Social media posts are replied in a maximum timeframe of 4 working hours.

Join our team

Do you want to be part of our network of professionals?

If you are a translator, interpreter or business communication
professional, contact us on
colaboradores@locuens.com

Contact

Please feel free to call us or send us an email for any further
queries or to request additional information.

Locuens

Rúa Porta de Aires, nº 12, 1º
15001 A Coruña

Mon-Fri 9am-2pm & 4-7pm

+34 699 095 684
+34 605 895 019

info@locuens.com